Casino Mate Privacy Policy
This Privacy Policy explains how Casino Mate collects, uses, stores and discloses personal information when you visit our website, create or use an account, play games, request services or otherwise interact with us. It is intended for customers in Australia and applies to information handled through Casino Mate services and related communications.
Casino Mate aims to manage personal information responsibly and transparently. Please read this policy carefully so you understand our practices and the choices available to you. By using our services, you acknowledge the practices described below, subject to any rights you may have under applicable law.
Information We Gather
The information collected by Casino Mate depends on how you use our services and the checks required to operate an online casino safely. We may collect information that identifies you, relates to you or can reasonably be associated with you.
- Identity and contact details, such as your name, date of birth, email address, residential details and account information.
- Verification information, including documents or details used to confirm your identity, age, location and eligibility to use our services.
- Transaction information, including deposits, withdrawals, payment method details, transaction history and related records. Payment data may be processed by specialist payment providers on our behalf.
- Account and gameplay information, including login activity, preferences, bets, gaming history, bonuses, communications and responsible gambling settings.
- Technical information, such as your IP address, device type, browser, operating system, time zone, language settings and information about how you use our website.
- Information you provide when contacting support, making a complaint, responding to a survey or participating in a promotion.
Some information may be collected automatically through cookies and similar technologies. We may also receive information from service providers, fraud prevention organisations, payment processors and other lawful sources where this is necessary for our operations.
How We Use Personal Data
Casino Mate uses information for clearly defined business, operational and compliance purposes. The purposes may include:
- Creating, administering and maintaining your account.
- Processing deposits, withdrawals, refunds and other account transactions.
- Confirming identity, age, location and account ownership.
- Protecting the platform against fraud, money laundering, collusion, abuse, unauthorised access and other unlawful or harmful activity.
- Providing games, promotions, customer support and other requested services.
- Monitoring gameplay and account activity to support platform integrity and responsible gambling practices.
- Sending service messages, security alerts, account notices and other essential communications.
- Sending marketing communications where permitted and where you have provided any consent required by applicable law. You can opt out of promotional messages using the available unsubscribe method or account settings.
- Analysing performance, improving website functionality, testing new features and developing safer, more relevant services.
- Meeting legal, regulatory, accounting, audit, dispute resolution and record-keeping obligations.
Where appropriate, we may use aggregated or de-identified information for analysis and reporting. Such information is not intended to identify individual customers.
Cookies and Related Tools
Cookies are small text files placed on your device when you visit a website. Casino Mate and its service providers may use cookies, pixels, tags, software development tools and similar technologies to remember settings, maintain sessions, understand traffic and improve the user experience.
- Essential technologies help the website operate, keep accounts secure and support core functions such as login and payments.
- Preference technologies remember choices such as language, display or other settings.
- Analytics technologies help us understand visits, navigation, performance and technical issues.
- Marketing technologies may help measure campaigns or present more relevant communications, where used lawfully.
You can usually control cookies through your browser or device settings. Disabling certain cookies may affect website functions, account access or the availability of particular features. Where a cookie preference tool is provided, it may offer additional controls.
When Information Is Shared
Casino Mate may disclose personal information where reasonably necessary for the purposes described in this policy, where you request or authorise a disclosure, or where disclosure is otherwise permitted or required by law.
- Service providers that support hosting, payments, identity verification, customer support, analytics, security, communications and technical operations.
- Professional advisers, auditors, insurers and other organisations assisting with legitimate business activities.
- Fraud prevention, risk management and financial crime monitoring providers.
- Relevant authorities, courts, regulators or law enforcement bodies when a lawful request or obligation applies.
- Entities involved in a proposed or completed business transaction, such as a restructuring, sale, merger or transfer of assets, subject to appropriate confidentiality arrangements.
We do not intend to sell personal information as a standalone commercial product. Contractors and providers that handle information for Casino Mate are expected to use it only for authorised purposes and to apply suitable confidentiality and security controls.
Keeping Data Secure
Casino Mate uses administrative, technical and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication procedures, monitoring, encryption or comparable protections where appropriate.
Access to personal information is limited to people and providers who need it for an authorised purpose. We also work to maintain secure systems, review operational risks and respond to suspected incidents. No internet transmission or electronic storage method can be guaranteed to be completely secure, so customers should protect their passwords and notify us promptly if they suspect unauthorised account activity.
How Long We Keep Information
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records, legal compliance and the enforcement of our terms.
The retention period varies according to the type of information, the nature of our relationship with you, applicable obligations and whether a matter remains open. When information is no longer required, we may securely delete it, destroy it or convert it into a form that no longer identifies you. Some residual copies may remain temporarily in secure backups before normal deletion processes remove them.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning personal information held by Casino Mate. These may include requesting access to information, asking for inaccurate or incomplete information to be corrected, and raising concerns about how information has been handled.
You may also be able to withdraw consent where processing relies on consent, opt out of marketing communications and request information about relevant processing practices. Withdrawal of consent does not affect processing that occurred before withdrawal or processing based on another lawful basis. It may also mean that certain services or features are no longer available.
Requests should contain enough detail for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before responding. In some situations, a request may be limited or declined where permitted by law, including where responding could affect another person’s privacy, compromise security or interfere with fraud prevention.
External Service Providers
Casino Mate relies on selected third-party services to provide and maintain parts of the platform. These providers may process information under their own privacy notices and contractual instructions. Their involvement can include payment processing, identity checks, hosting, customer communications, analytics, security monitoring and technical support.
Links to external websites, applications or payment pages may appear within or alongside our services. Those third parties operate independently, and their privacy practices are not controlled by this policy. Review the relevant provider’s terms and privacy information before submitting personal data through an external service.
Overseas Data Handling
Some Casino Mate providers, systems or business partners may be located outside Australia, or may access information from another country. As a result, personal information may be transferred to or processed in jurisdictions with privacy rules that differ from those applying in Australia.
Where information is handled internationally, we take reasonable steps to select suitable providers, establish appropriate contractual or operational safeguards and manage access consistently with the purposes set out in this policy. International processing may also be necessary to deliver payments, security services, hosting or other functions requested by you.
Changes to This Policy
Casino Mate may update this Privacy Policy when our services, technologies, business arrangements or legal obligations change. The revised version will be published through the relevant website or service and will include an updated effective date where appropriate.
Changes take effect when published unless a later date is stated. We encourage you to review this page periodically. If an update materially affects how we handle information, we may provide an additional notice through the website, your account or another suitable communication channel.
How to Contact Us
If you have a privacy question, want to make a request or wish to raise a concern about the handling of your personal information, please contact Casino Mate at [email protected]. Provide sufficient information for us to understand your enquiry, while avoiding unnecessary disclosure of sensitive documents in an unsecured message.
We will review privacy enquiries and may ask for reasonable information to confirm your identity and protect your account. If you are not satisfied with our response, you may have the option to raise the matter with an appropriate privacy authority or other relevant body, subject to the procedures available in your circumstances.
Last updated: