Casino Mate Privacy Policy
This Privacy Policy explains how Casino Mate collects, uses, stores and protects personal information when you visit our website, create or use an account, play games, request support or otherwise interact with our services. It is intended for users in Australia and should be read together with our applicable terms and responsible gambling information.
Casino Mate aims to handle personal information fairly, transparently and only for legitimate business, security, regulatory and service-related purposes. By using our services, you acknowledge that information may be processed as described below. Where a specific consent is required, we will seek it in an appropriate manner.
Information We Collect
The information Casino Mate collects depends on how you use the platform and the features you access. It may include information that identifies you directly, information about your activity, and technical information collected automatically.
- Account information, such as your name, date of birth, username, password and account preferences.
- Contact details, including an email address and other information you provide when requesting assistance.
- Identity and age verification information where needed to confirm eligibility, protect the platform or meet applicable obligations.
- Transaction details relating to deposits, withdrawals, payments, bonuses and other account activity. Payment credentials may be processed by authorised payment providers rather than stored directly by Casino Mate.
- Gaming and usage information, including games viewed or played, session activity, preferences, promotional interactions and responsible gambling settings.
- Device and technical data, such as IP address, browser type, operating system, device identifiers, language settings and general location information.
- Communications and feedback, including correspondence with support teams, survey responses, complaints and records of requests.
You may choose not to provide certain information, but this could prevent Casino Mate from opening an account, processing a transaction, providing a requested feature or responding fully to a query.
How We Use Personal Data
Casino Mate uses collected information to operate a reliable and secure online casino environment. The purposes may include:
- Creating, maintaining and administering user accounts.
- Verifying identity, age, account ownership and eligibility to use particular services.
- Processing deposits, withdrawals, bonuses and other transactions.
- Providing games, account features, customer support and service communications.
- Monitoring activity for fraud prevention, account security, misuse detection and the protection of users and the platform.
- Understanding how services are used so that we can improve performance, functionality and presentation.
- Sending marketing communications where permitted and where you have provided the necessary preferences or consent. You can opt out of promotional messages using the available unsubscribe method.
- Managing responsible gambling tools, limits and interactions intended to support safer play.
- Handling complaints, disputes, audits, legal requests and business administration.
We may also use information to enforce our terms, establish or defend legal claims, and comply with applicable instructions or obligations. Casino Mate does not use personal information for purposes that are materially incompatible with the reason it was collected without taking appropriate steps to address that change.
Cookies and Similar Tools
Casino Mate may use cookies, pixels, software development kits and related technologies. These tools can remember settings, maintain sessions, measure performance, understand usage patterns and support security features.
Some cookies are essential for account access, navigation, authentication and transaction functionality. Other technologies help us analyse traffic, personalise aspects of the experience or measure marketing campaigns. Where required, non-essential technologies will be managed through an appropriate consent or preference mechanism.
Your browser or device may allow you to block, delete or restrict cookies. Disabling essential cookies can affect sign-in, game functionality and other parts of the platform. Cookie settings may also need to be updated separately on different browsers or devices.
When Information Is Shared
Casino Mate may disclose personal information where this is reasonably necessary for the purposes described in this policy. Information may be shared with service providers that perform functions on our behalf, including hosting, payment processing, identity verification, fraud monitoring, analytics, customer support, communications and technical maintenance.
Service providers are expected to handle information according to appropriate confidentiality and security arrangements. They may use information only for authorised services and not for their own unrelated purposes unless permitted by law or otherwise agreed.
Information may also be disclosed to professional advisers, insurers, auditors, courts, law enforcement bodies, government authorities or other parties where necessary to meet a legal or regulatory request, protect rights and safety, investigate suspected wrongdoing or support a corporate transaction. Casino Mate does not sell personal information as a general business practice.
Keeping Data Secure
Casino Mate uses reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring and staff confidentiality requirements.
Security is a shared responsibility. Users should choose a strong, unique password, keep login details private, use supported software and notify Casino Mate promptly if they suspect that an account or device has been compromised. No internet transmission or storage system can be guaranteed to be completely secure, so users should take care when accessing services from shared or public devices.
How Long We Keep Information
Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, including account administration, service delivery, dispute management, security and record keeping. The period will depend on the type of information, why it was collected and whether an ongoing relationship exists.
Casino Mate may retain certain records after an account is closed where this is necessary to meet legal, compliance, accounting, fraud prevention or dispute resolution requirements. When information is no longer required, it will be deleted, anonymised or securely disposed of in accordance with applicable processes.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have rights or choices concerning personal information held by Casino Mate. These can include requesting access to information, seeking correction of inaccurate or incomplete details, asking questions about its use, and withdrawing consent where processing is based on consent.
You may also be able to object to certain uses, request deletion or ask for limits on processing. These options are not absolute and may be affected by legal duties, security needs, transaction records, identity verification requirements or the need to establish and defend claims.
Requests should contain enough information for Casino Mate to identify the relevant account and understand what is being requested. We may take reasonable steps to verify identity before responding. If you are dissatisfied with the handling of a request, you may have the option to raise the matter with an appropriate privacy authority or seek other remedies available to you.
External Providers and Links
The Casino Mate platform may connect with third-party services, including payment providers, identity verification tools, analytics platforms, advertising partners and social or content features. These providers may collect or process information under their own privacy notices and terms.
Links to external websites are provided for convenience and do not mean that Casino Mate controls those websites. Their content, security practices and privacy procedures are outside this policy. You should review the relevant third-party information before providing personal data or using an external service.
Where third-party technology operates within the Casino Mate platform, we seek to select providers that apply suitable safeguards and to limit access to information needed for the relevant function.
International Handling of Data
Some Casino Mate service providers, technology systems or business partners may process information in countries outside Australia. This can occur when hosting, payment, support, security or other operational functions are supplied from another location.
Where information is transferred internationally, Casino Mate takes reasonable steps to consider the destination, the nature of the information, the service provider's safeguards and any requirements that apply to the transfer. Overseas recipients may be subject to privacy laws that differ from those in Australia, and access by foreign authorities may be possible under the laws of the relevant country.
Changes to This Policy
Casino Mate may revise this Privacy Policy when services, technology, business practices or legal expectations change. The updated version will be made available through the relevant website or account area, with the effective date updated where appropriate.
Material changes may be highlighted or communicated through a suitable service notice. Your continued use of Casino Mate after an updated policy becomes effective may indicate acceptance of the revised practices to the extent permitted by applicable law. We encourage you to review this page periodically.
Contact and Privacy Questions
If you have a question about this Privacy Policy, want to request access or correction, or need to raise a privacy concern, contact Casino Mate at [email protected]. Please avoid sending unnecessary sensitive information in your first message.
Casino Mate may ask for additional information to verify your identity and assess the request. We aim to respond within a reasonable period and will explain any applicable limitation, delay or refusal where appropriate. This policy applies to information handled through Casino Mate services and does not replace any specific notice provided at the time information is collected.
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